FAQs

Please see below a list of our most commonly asked questions from clients of the Mynurva platform. You can find answers about the following in the list below:

How long is an appointment?

Each appointment is up to 50 minutes long and starts on the half hour.

How many appointments will I need?

It’s very similar to when you see a personal trainer at a gym or a physiotherapist for helping after a physical injury. A set of appointments allows new techniques to be learnt, practised and improved. Everyone responds at a different rate, so there’s no simple answer. The NHS recommends starting with six appointments as this shows a significant improvement for most people.

What happens when I’ve used all of my appointments?

If you have used up all your purchased appointments you can purchase more as required, whether this is just one more or several more. And remember you don’t need to use them straight away – they will last up to one year from date of purchase.

I’m nervous about using video – can I just talk?

Yes – it is possible to just use an audio connection and, at any point during the appointment, it’s easy to turn off/on the video or the sound. You may find it is easier with video as you can communicate using many non-verbal signals. Your facial expressions, hand and body movements form a helpful part of the dialogue especially if you find talking difficult.

What happens if I miss an appointment?

If you are unable to attend an appointment you must give 24 hours notice to your therapist and they will arrange a new appointment for you. Just as with face-to-face counselling, if you give less notice or no notice at all, you will lose your appointment as our therapist will have held that time open for you and will be unable to offer it to another client at such short notice.

Can I change my therapist if I don’t feel there’s a connection?

It’s usually more beneficial to see the same therapist each time and this is the “default mode” when making the next appointment. But, yes, there is the option to change.

Will I always have the same therapist?

Your therapist is assigned to you depending on availability for the date/time of your initial appointment and assessment. From then on, your appointments will all be with the same therapist for continuity of care.

Where are Mynurva therapists based?

Currently, all our therapists are based in the UK.

Can I arrange a face-to-face session with my therapist?

Unfortunately, no, our therapists are only available through the Mynurva video appointment service.

Do I need a GP referral?

No, there’s no need to see your GP for a referral to the Mynurva service and no records are forwarded to your family, GP or employer. Just purchase your session and you’re good to go.

Is Mynurva suitable for children?

Whilst the team at Mynurva would love to provide this service to young children, help by video counselling may not be the most appropriate method. If there is a need for children just below our current minimum age of 11 please contact us.

Can I give counselling as a gift for a friend or relative?

Yes, you can gift a package of counselling sessions from Mynurva. However, as this counselling is confidential, no information can be passed on regarding when any counselling actually happened or what was discussed. We offer a range of packages to suit all needs from a single session to a package of 6 sessions.

Is Mynurva better than face-to-face counselling?

The service you receive from Mynurva or a traditional counselling service is the same. But the benefit is no waiting times, no visiting unfamiliar consulting rooms and no chance of being spotted by friends or workmates going in or out of counselling. It’s also very time efficient and Covid-safe.

When is the most popular time of day?

So far we have found that lunchtime, early and late evening are the most popular times. We introduced appointment times on the half hour to cater better for lunchtime breaks and evenings straight after work.

Does online therapy actually work?

We have testimonials from happy clients, so yes it does! Check out our Trustpilot reviews.

Many of those who booked one trial appointment have subsequently purchased a further set of 6 appointments.

Does this really work from anywhere?

The Mynurva service will work anywhere where you have a reliable internet connection. This might be at home, near the office, in your car or even outside. It’s best to choose somewhere quiet and where you won’t be disturbed.

What do you mean by ‘confidential’?

When you see a Mynurva therapist, no notes of what has been discussed are kept on Mynurva systems, and no records are forwarded to your GP or employer. Mynurva was set up so employees could seek help without their boss or colleagues knowing, and without any record being added to their medical records.

Is it Covid-Secure?

Yes, our service is completely Covid-secure as it’s conducted entirely online via video so, as long as you are at home, in your car or other safe space, there’s no additional risk of catching Covid-19.